康尼：移民部网上协助中心 6个月帮助400万人

加中网新闻

加拿大联邦移民部长康尼今天正式宣布，联邦移民部在6个月前正式启用的网上协助中心，迄今为止已为超过400万人答疑解惑，内容涉及如何完成申请表格、如何申请签证和其它许可、如何申请补发遗失的文件等。

上述网上协助中心提供一站式的网上服务，人们在浏览该网站时可使用网站的搜索功能迅速地获取问题的答案。该网站涵盖了超过600个常见的问题和答案，并让用户轻易地获取申请表格和填表指引。

据统计，上述网上协助中心每周的浏览人次超过15万人次。

联邦移民部长康尼说∶「联邦政府致力於改善服务，网上协助中心是该计划的组成部分之一。人们对於如何来到加拿大有各种问题，便捷的网络工具便能迅速地为他们提供实用信息。」

Thenew online Help Centre is part of a growing suite of online Web tools availableon the CIC website. This includes the Come to Canada site, which helpspotential immigrants to Canada determine the immigration programs they may beeligible for. Also, the new interactive Living in Canada tool for newcomershelps them adjust to life in Canada and find services, including an interactivemap that allows people to find settlement organizations in their area.

Inaddition, there are several CIC videos to guide applicants through the process,explain recent reforms and highlight immigrant success stories.All these newtools are part of the government's efforts to create a more responsive,user-friendly and efficient immigration process that benefits applicants,immigrants and Canadians alike.

Formore information, visit the new Help Centre.